Return And Refund Policy
At AL-ADAN Perfumes, we are committed to ensuring your satisfaction while maintaining hygiene and fairness in our processes. Please read our updated policy carefully:
REFUND POLICY
💸 No Refunds
All purchases are non-refundable.
Refunds are only applicable if:
- You receive a wrong item
- You receive a damaged or defective product
To be eligible:
- Contact us within 24 hours of delivery
- Provide clear unboxing video + photos
- Product must be in original packaging
EXCHANGE POLICY
🔄 We offer exchanges only under the following conditions:
Eligibility Criteria:
- Exchange request must be made within 2 days of delivery
- Perfume bottle must be unopened or used no more than 5 sprays
- Customer bears shipping charges both ways
- Valid proof of purchase is required
How to Exchange:
- Contact us via WhatsApp (9833676713) or Email (aladanperfumes@gmail.com)
- Select a replacement perfume from our collection
- Pay for return shipping — we will arrange pickup and ship the new product after confirmation
IMPORTANT – NO EXCHANGE IF:
❌ Bottle is used beyond 5 sprays
❌ 2-day exchange window has passed
❌ Shipping charges are not paid
❌ No unboxing video or proof of purchase
SHIPPING COSTS
🚚 Shipping for exchanges is the customer's responsibility:
- Domestic: ₹120–₹200 (based on weight)
- International: As per actual courier charges
NOTE
We reserve the right to decline any exchange request that does not comply with the policy above.
CONTACT US
📱 WhatsApp: 9833676713
📧 Email: aladanperfumes@gmail.com