Cancellation Policy

At AL-ADAN, we understand that plans can change. If you need to cancel an order, please review the policy below.

Order Cancellation

Orders can be cancelled only before they have been processed or dispatched from our warehouse.

To request a cancellation, please contact us as soon as possible through WhatsApp, phone, or email with your order details.

If your order has not yet been processed or shipped, we will cancel the order and issue a full refund for any amount paid.

Refunds, where applicable, will be processed to the original payment method within 5–7 business days.

Once an order has been dispatched, it cannot be cancelled.

If you no longer wish to receive the order, please refer to our Return and Refund Policy for further assistance.

Cash on Delivery orders can only be cancelled before dispatch.

Repeated cancellations or refusal to accept COD orders may result in restrictions on future COD purchases from AL-ADAN.

For orders above ₹2,000 placed using Partial COD, a 10% advance payment is required to confirm the order.

If the order is cancelled before dispatch, the advance amount will be refunded.

Once the order has been dispatched, the advance payment becomes non-refundable.

Discovery Tester orders can be cancelled only before dispatch. Once shipped, they cannot be cancelled.

To cancel your order, please contact us with your order number and registered contact details.

Phone / WhatsApp: +91 93240 91126

If you have any questions regarding cancellations, our support team will be happy to assist you.

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